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Return Policy Header Image

Return Policy Header Image

 

 

 

Aviall Customer Return Policies

 

New Parts

 

  • Return of any new part requires a Material Authorization Form and a copy of the Aviall Sales Invoice.
  • The following parts will not be considered for return:

 

- Non-forecasted parts - Electrical components
- Parts less than $50 - Hardware (including codes 15 and 28)
- Parts installed on aircraft - Drop ship ordered parts
- Hazardous Materials and Dangerous Goods - Specially ordered parts
- Shelf life items - Excess & Obsolescent parts

 

  • All parts must be returned within 30 days from date of invoice.
  • All returns are subject to a 15% restock fee of not less than $50. Additional recertification fees may apply.
  • New part returns must be in new and sellable condition in their original packaging and with original documentation.
  • New part returns must be shipped prepaid freight and in undamaged condition.

 

Warranty Parts

     

  • Any part being returned for warranty administration consideration by the manufacturer must be accompanied by a(n):
  •  

    - Aviall Return Material Authorization Form
    - Aviall Warranty Administration Summary Form
    - Any applicable manufacturer return form
    - Copy of the Aviall Sales Invoice
     
  • All Warranty returns must be shipped prepaid freight and in undamaged condition.
  • All warranty returns must include documentation clearly exhibiting the exact flight time recorded and the period of time the item was in use.

 

Any part returned without prior authorization will not be processed and returns not meeting the above requirements will be returned freight collect to the customer.

 

THIS CUSTOMER RETURN POLICY IS A GUIDELINE ONLY AND SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. IT DOES NOT CONSTITUTE A CONTRACT, EXPRESS OR IMPLIED, WITH AVIALL.